Privacy Policy

We've adopted this Privacy Policy because we understand how vital it is to safeguard the data you may provide. Here are the key things you should know:

Overview

We do not rely on your personal data to provide our services. The only personal identifiable data we collect are names and email addresses, and these are supplied directly by you. In fact, our services were designed to be fully functional with an anonymous email (username), allowing you to use our services with full anonymity if needed. We collect and use information exclusively for purposes directly associated with our business activities, or as permitted by law. This includes situations where you voluntarily provide information, such as subscribing to updates or newsletters, requesting a product demo, purchasing or using our services, and registering for events or webinars. We do not, and will not, sell your personal information. You may stop receiving information from us at any time. And you may access your personal data at any time. LaunchBrightly is operated in the United States (US). We follow the laws of all countries where we operate, and follow GDPR requirements.

Some definitions

This Privacy Policy (“Privacy Policy”) relates to information collected by LaunchBrightly, Inc. ("LaunchBrightly," "we," "us," or "our") through your use of our website (https://launchbrightly.com/) and in connections with our Services which are made available to you through our website located at https://app.launchbrightly.com (the "App").

“You” or “your” refers to the individual who uses this website, features, and services, or accesses available information, or engages with us directly by email.

Scope of the Privacy Policy

By visiting our website or using our App, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Service. Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Service.

If you require a Data Processing Agreement (DPA) please email us at: infosec@launchbrightly.com

Source of Personal Data

LaunchBrightly obtains information voluntarily provided by you in these main ways:

• When your visit our website or contact us directly about becoming a customer or obtaining other information,
• When subscribing to updates or newsletters, and registering for events or webinars,
• When you become a LaunchBrightly customer,
• When you are a service provider to LaunchBrightly, and
• Through the LaunchBrightly employment process.

What information do we collect?

We do not rely on your personal data to provide our services. In fact, our services were designed to be fully functional with an anonymous email (username), allowing you to use our services with full anonymity if needed. We collect and use information for the exclusive purpose of providing and improving our services.

Information you provide to us

We collect information about you when you input it into the Services or otherwise provide it directly to us.

Account and profile information

We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your email address and, in some cases, billing information, when you register for the Services. You also have the option of adding a display name and profile photo to be displayed in our Services.

Content you provide through our websites

We collect the content that you submit to our website, which include social media and social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.

Information you provide through our support channels

Our Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Payment information

We collect payment and billing information when you register for paid Services. For all paid subscriptions, you provide billing information such as credit card data, banking information and billing address directly to our PCI-compliant payment processors. We do not store payment data.

Information we collect automatically when you use the services

We collect information when you use our Services, including browsing our websites and taking certain actions within the Services.

Your use of the Services

We keep track of certain information when you visit and interact with any of our Services. This information includes the features you use and links you clicked on, how and when you used the Services and cookie data.

Device and connection information

We collect information about the computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you access or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. How much of this information we collect depends on the type and settings of the device you use to access the Services.

Cookies and other tracking technologies

LaunchBrightly and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies to provide functionality and to recognize you across different Services and devices. We do not collect location information using automatic means.

Information we receive from other sources

Other users of our Services may provide your email address when they invite you to the Services. Similarly, an administrator may provide your contact information when they designate you as the billing or technical contact on your company's account or when they designate you as an administrator. We may also collect your Personal Data from trusted third parties such as marketing or research partners, which helps us better understand your needs and personalize your experience with the Services. For example, we show your image from Gravatar, if available

How we use the information we collect

Below are the purposes for which we use the information we collect.

To provide and improve the Services

We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services.

To communicate with you about the Services

We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also send you email notifications when you or others interact with you on the Services, for example, when setting up automatic email alerts when changes to your product screenshots are detected.

Customer support

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.

For safety and security

We use information about you and your use of the Services to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity, including violations of Service policies.

To protect our legitimate business interests and legal rights

Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

With your consent

We use information about you where you have given us consent to do so for a specific purpose not listed above, including by sending you newsletters, promotions and special offers or information about new products and services. You may, at any time, request to opt-out of receiving future emails or notifications from us, by contacting us.

Safety, legal and regulatory authorities

We may disclose your Personal Data if we believe that we are required to do so: (a) by law; (b) to comply with legal process or governmental requests; (c) to enforce our agreements; (d) to protect our operations; (d) to protect the rights, privacy, safety or property of LaunchBrightly, you or others; (e) to protect our reputation and (f) to permit us to pursue available remedies or limit the damages that we may sustain.

How we disclose information we collect

We do not and will not sell your Personal Data, individually or in aggregated form. We may share or transfer your personal information to third parties only in limited circumstances as described below.

Account settings and preferences

We will display your account information in your settings and preferences as directed by you, and in accordance with the preferences you set on your account. You can review and revise your account information at any time.

Within the Services as directed by you

If you elect to use a third party application through the Services, then we may share or disclose your Personal Data with that third party application as directed by you. We are not responsible for the privacy practices of such third parties so you should make sure you trust the application and that it has a privacy policy acceptable to you.

With trusted service providers and business partners

We may utilize trusted third party service providers to assist us in delivering, improving, protecting and promoting the Services. For example, we may use third parties to help host our Services, send out email updates, perform analysis related to the operation of the Services, or process payments. These third party service providers may have access to Personal Data for the limited purpose of providing the service we have contracted with them to provide. They are required to have a privacy policy and security standards in place that are at least as protective of your information as is this Privacy Policy.

For our Pro and Business edition customers, you have the following rights with regards to our third party service providers:

• Raise Objections: If you have concerns about any third party service providers that we use, you have the right to raise objections. We will review and address these objections promptly.
• Request Information: You may request information about our current third party service providers at any time. We will provide a list of the third party service providers involved in processing your data.

In an Aggregate and Non-Personally Identifiable Manner

We may disclose aggregate non-personally identifiable information (such as aggregate and anonymous usage data, platform types, etc.) about the overall use of our Services publicly or with interested third parties to help them understand, or to help us improve, the Services.

In Connection With a Sale or Change of Control

If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Services can continue to operate. In such a case, your information would remain subject to the promises and commitments contained in this Privacy Policy until such time as this Privacy Policy is updated or amended by the acquiring party upon notice to you.

How we store and secure information

We take security and privacy of your information very seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. We use commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your information. To learn more about our current practices and policies regarding data privacy, security and confidentiality, please see https://launchbrightly.com/security

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Payment Information

We use a third party, Stripe, to process subscription payments, and therefore provide them with the Personally Identifiable Information required to charge your credit card. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://stripe.com/privacy.

How long we keep information

We will retain your personal information in a form that identifies you only for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, subsequently authorized, or as allowed under applicable law.

How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them.

Access and update your information

You have the ability to access and update certain information about you from within the Service. You can access your profile information from within your account and update your profile information within your profile settings.

Deactivate your account

If you no longer wish to use our Services, you or your administrator may be able to deactivate your Services account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact our customer support team. Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services.

Administrators also have the ability to delete their information, and the information of their users, in full from LaunchBrightly databases (with no ability for retrieval). For more information on how to delete your information, see below.

Request that we stop using your information

In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Service account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for certain marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable).

Opt out of communications

You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, updating your email preferences within your Service account settings menu, or by contacting us at hello@launchbrightly to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.

Blocking Cookies

Most Internet browsers are initially set to accept cookies. You can set your browser to refuse or block certain cookies using the settings in your browser, but this may limit your ability to use the Services.

International transfer of data

We process data in the United States, the locations of our data hosting provides servers and, therefore, we may transfer your personal information outside of the country in which you live. We will protect your personal information in accordance with this Privacy Policy wherever it is processed. In addition, we deploy the following safeguards if we transfer personal information originating from the European Union or Switzerland to other countries not deemed adequate under applicable data protection law:

For users located in the European Economic Area (“EEA”), the United Kingdom (the “UK”) or Switzerland, we transfer your personal data to a third party where we have approved transfer mechanisms, such as standard contractual clauses approved by the European Commission (and the equivalent standard contractual clauses for the UK where appropriate) to transfer your Personal Data from the EEA, the UK or Switzerland to the United States.

External websites

Our website and Services may contain links to third party websites or services whose privacy practices may differ from ours. Please note that we are not responsible for the privacy practices of any websites or services other than those provided by LaunchBrighlty. If you submit information to any of those third party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.

Our policy towards children

We are committed to protecting the privacy of children. LaunchBrightly is not designed for or directed to children under the age of 16. We do not collect personal information from any person we actually know is under the age of 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our customer support team.

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We encourage you to review our Privacy Policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

How to Contact Us

If you have questions about this Privacy Policy, please email us at infosec@launchbrightly.com.

We hope this underlines just how important your data is to us!