/ blog 😊

Talking about Screenshots with Customer Support Teams

LAUNCH: NextGen Recipe Builder — record screenshot automation faster and more intuitively 🚀

More than just a screen recorder — NextGen meticulously captures every action you take and assembles reusable automation recipes to auto-generate fresh screenshots.

NEW: One automation recipe. Every screenshot variant your product supports.

A single automation recipe generates multiple continuously-maintained screenshot variants automatically — rendered across different devices, themes, languages, viewport widths, or browser configurations.

DIY Screenshots: Your Playwright script is the easy part — A few words of caution

Browser automation makes screenshot generation easy. Operating screenshot automation reliably at scale is the hard part.

AI-Driven customer support is only as good as your up-to-date Screenshots

AI support agents now rely on visuals from documentation. This makes screenshot accuracy and freshness critical to support outcomes and customer experience.

Most recent articles

Every NEW LaunchBrightly Article and Essay will be posted here.
*see them grouped by tags

NEW: One automation recipe. Every screenshot variant your product supports.

DIY Screenshots: Your Playwright script is the easy part — A few words of caution

How screenshot margins can quietly break your docs

Recap: Support Driven Los Angeles Summit

NextGen is live — see a recording of screenshot automation in action 🎥

Recapping Zendesk CX Trends From Los Angeles

Support Driven: Los Angeles Summit 2026

Recap: Customer Support Summit NYC is in the books for 2026!

NextGen is Live: Watch Our Launch Webinar Recording

LAUNCH: NextGen Recipe Builder — record screenshot automation faster and more intuitively 🚀

Reframing support from a cost center to manage — to a growth engine to build!

Customer Support Summit NYC is almost here — and LaunchBrightly will be there!

Screenshot margins in documentation: best practices and common pitfalls

Outdated screenshots do more than frustrate users — they degrade AI-driven support

AI-Driven customer support is only as good as your up-to-date Screenshots

Multiple login profiles — securely capture screenshots across different demo accounts!

Raising a glass to 2025 — and to always-up-to-date screenshots!

Stop playing detective trying to identify product updates! A sneak peek at our ElevateCX talk

ElevateCX NYC is around the corner — and LaunchBrightly will be there!

A guide for understanding ADA compliance in your help docs and screenshots

How to align screenshot automation with your existing content review workflows

SD Expo recap. +Automatic alerts for product changes with Screenshot Audits

How to automate screenshots for multilingual Web Apps

Recap: The 2025 Support Driven Expo in Vegas

The Support Driven Export is Back for 2025! Join us in Las Vegas 🎲

More control over how you manage your screenshots with the LaunchBrightlyIgnore label

Manage non-automated visuals (photos, schematics, and more) in a single screenshot governance process

Make your always up-to-date screenshots available in your org’s shared Drive

We will update every screenshot in your help center for you!

The speaker list for the SD Leadership Summit has been released!

Write the Docs Portland is back for 2025, and the speakers are as strong as ever!

How to best check if my Knowledge Base Screenshots are out of date?

Recap: The Support Driven Leadership Summit in Chicago

Automatically update your help center for screenshots changes

Recap: The 46th ElevateCX event is in the books!

ElevateCX is back! And the list of speakers is better than ever.

Don’t Avoid Screenshots in Your Documentation—Automate Them Instead!

Choosing the right screenshot size for your help docs

Should Screenshots and Images Come Before or After the Text in Documentation?

How to Automate Screenshot Annotations for Your Knowledge Base Articles

Screenshot Size Guidelines for Documentation and Help Articles

Rotten Data: The impact of outdated content and screenshots on your Support Metrics

Why investing in quality Support Articles is your most important AI Strategy

SD Expo in Vegas. +Download Deck: Support Articles are your most important AI strategy!

Recap: Support Driven Expo 2024

LAUNCH V1.0: Automated Product Screenshots

LAUNCH: LaunchBrightly V1.0 🚀

Our CEO Dennis is doing a talk at the Support Driven Expo!

We’ll be in Vegas for the Support Driven Expo

Recap: Support Driven Leadership Summit 2024

Should you use borders around screenshots in your help docs?

Automatically verify your product screenshots for changes

6 Metrics to show how Customer Support is NOT a Cost Center

See how many images are in YOUR help center!

The schedule for Write the Docs Portland has been released!

Use CES to show that Customer Support is NOT a Cost Center

Use Increased Upsell/Cross-Sell to show that Customer Support is NOT a Cost Center

Join us at the Support Driven Leadership Summit in San Diego!

Use Churn Rate to show that Customer Support is NOT a Cost Center

Export all your auto-generated product screenshots

Use Time to Value (TTV) to show that Customer Support is NOT a Cost Center

Use NPS to show that Customer Support is NOT a Cost Center

Use CSAT to show that Customer Support is NOT a Cost Center

Even more customization for your styling templates

How to Generate Screenshots of Authenticated Web Apps with a Login Profile

From your merry screenshot elves, Happy Holidays!

Understanding the Power of Product Visuals in Your Help Center Articles

See a recording of our talk from the Support Driven Expo!

We had another great week with the ElevateCX community!

See our talk (and others) from the Write-the-Docs Atlantic conference!

Are GIFs better than screenshots with callouts? (WTD Atlantic 2023)

Does the title attribute on images help with SEO? (WTD Atlantic 2023)

How to automate screenshots that illustrate product capabilities? (WTD Atlantic 2023)

Recommendations for image file formats (WTD Atlantic 2023)

Recommendations for writing good Alt Text for your screenshots (WTD Atlantic 2023)

What is the right ratio of images to text? (WTD Atlantic 2023)

When are product screenshots most helpful? (WTD Atlantic 2023)

When to add images in developer-focused documentation? (WTD Atlantic 2023)

Will AI image recognition help with screenshot automation in the future? (WTD Atlantic 2023)

Check out the stellar list of CX experts speaking at ElevateCX!

We’re running a workshop at the Support Driven Expo in Vegas!

Check out the awesome list of speakers at Write the Docs Atlantic (including us!)

5 ways to boost your Customer Effort Score (CES)

A guide for understanding your Customer Effort Score (CES)

How to get more from your Customer Effort Score (CES)

How to measure your Customer Effort Score (CES) and ask the right survey questions

The 16 most important Help Center metrics

The ultimate guide to designing a great help center

CSAT vs NPS vs CES: Which customer satisfaction metric is best for you?

Why self-service support is good for both you and your customers

NEW Startup: Automated Product Screenshots