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Talking about Screenshots with Customer Support Teams
April 2024
Should you use borders around screenshots in your help docs?
Whether or not to include a border around your images can be a matter for hot debate! See the most important factors to consider when deciding for yourself.
February 2024
Use Churn Rate to show that Customer Support is NOT a Cost Center
Effective customer support plays a key role in retaining customers and reducing churn rates, emphasizing its direct importance in business growth.
January 2024
How to Take Screenshots of Pages Behind a Login
This is achieved using our customizable secure 'Login Profile', which enables Technical Writers and Knowledge Managers to set up the screenshot platform without needing engineering involvement.
February 2024
Use CSAT to show that Customer Support is NOT a Cost Center
High Customer Satisfaction (CSAT) scores are directly linked to increased customer loyalty and revenue opportunities, showcasing customer support as a strong positive variable in business success.
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