Let us do the heavy lifting to revamp the existing screenshots in your help center
Our Implementation Specialists will create custom automation recipes for each of your existing screenshots, instantly refreshing your help center with fully up-to-date product screenshots and setting you on the path to screenshot automation. Let us help you get started!
A well-maintained, accurate help center is key to exceptional customer support
- Visual cues, like accurate product screenshots, play a crucial role in capturing your customers attention and boosting your key help center engagement metrics
- Accurate product screenshots immediately let your customers know they have landed in the right place to find the answers to their questions. It builds customer trust!
- Clear, consistent, and up-to-date screenshots help customers understand your documentation, enabling better self-service and reducing ticket volume
Give the screenshots in your help center an instant refresh
Leverage the expertise of our Implementation Specialists, and screenshot automation platform, to create custom automation recipes for each of the existing screenshots in your help center. Our team will:
- Design a one-time deployment process specifically tailored to your needs
- Run an import on your existing help center to scan all articles, deduplicate images pixel by pixel, and create a single repository of unique product screenshots in our platform
- Create automation recipes for each of your product screenshots using our screenshot recipe builder to meticulously record the steps to capture your ideal screenshot—clicking buttons, adding text, and applying precise annotations
- Sync your new, fully up-to-date screenshots directly with your help center
“ What had seemed like an overwhelming, never-ending task of manually managing screenshots was suddenly off my plate! ”
Establish a robust ongoing screenshot governance process
After completing the implementation phase of recipe creation, our Implementation Specialists will schedule recurring screenshot audits to meticulously scan every image in your help center, on an ongoing basis, to identify possible changes and outdated screenshots. We will:
- Automatically generate up-to-the-minute screenshots of your product, and compare those fresh screenshots against the existing versions in your help center to check for changes
- Provide automatic alerts when changes have occurred, big or small, so you are always in full control of the process
- On your approval, sync the updated screenshots directly with your help center
- Tag specific articles that may require potential adjustments to the article text to accompany the updated screenshots
“ Knowing our screenshots will automatically be updated every two weeks means I no longer have to worry about customers coming across outdated screenshots in our help center! ”
Get in touch
Let our team of experts help modernize your approach to help documentation management. Email us or set up a zoom. 🤗
Millions of product screenshots for amazing support teams around the world
Their methodical approach, automation platform and expert insights made the process seamless and efficient, saving us any number of valuable hours on manual work.