LaunchBrightly Terms of Service

These Terms of Service ("Terms") govern access to and use of the LaunchBrightly platform, website, applications, APIs, and related services (collectively, the "Services") provided by LaunchBrightly, Inc. ("LaunchBrightly," "we," "us," or "our").

By creating an account, purchasing a subscription, or using the Services, you agree to these Terms.

If you use the Services on behalf of a company or other legal entity ("Customer"), you represent that you have authority to bind that entity to these Terms. In that case, "you" and "your" refer to that entity.

The Services

LaunchBrightly provides software that helps teams automatically capture, generate, manage, and update product screenshots and related visual assets across documentation systems such as help centers, knowledge bases, and internal documentation platforms.

Subject to these Terms and payment of applicable fees, LaunchBrightly grants you a limited, non‑exclusive, non‑transferable right to access and use the Services for your internal business purposes during your subscription period.

You may allow employees and contractors ("Authorized Users") to use the Services on your behalf. You are responsible for all activity occurring under your account.

Accounts and Access

To use the Services you must create an account and provide accurate registration information.

You are responsible for:

• Maintaining the security of your account credentials;
• Controlling access to your account; and
• All activity performed using your account.

You must promptly notify us if you become aware of any unauthorized use of your account.

Certain features may require you to connect LaunchBrightly to third‑party systems such as help centers, storage providers, or authentication systems. You are responsible for ensuring you have the necessary rights and permissions to grant such access.

Customer Content

"Customer Content" means any data, screenshots, URLs, configuration settings, credentials, images, text, or other materials submitted to or processed by the Services by you or on your behalf.

You retain ownership of your Customer Content, including Customer Content originating from third-party services or systems that are transmitted, processed, or stored through the Services.

By transmitting, processing, or storing Customer Content through the Services, you grant LaunchBrightly a worldwide, non-exclusive, and limited-term license to access, use, process, copy, store, transmit, export, display, and otherwise handle Customer Content and to access your LaunchBrightly account as reasonably necessary to:

(i) provide, operate, maintain, and improve the Services; (ii) troubleshoot, prevent, or address service, security, support, or technical issues; (iii) enable integrations or interactions with third‑party systems you choose to connect; and (iv) comply with applicable law or legal obligations.

LaunchBrightly does not claim ownership of screenshots or outputs generated through your authorized use of the platform.

You are responsible for ensuring that Customer Content does not violate applicable laws or third‑party rights.

Acceptable Use

You agree to use the Services only for their intended business purposes and in compliance with applicable laws.

You will not, and will not permit any third party to, use the Services in a way that:

• Violates any applicable law, treaty, regulation, or court order;
• Infringes or violates the rights of any other party, including intellectual property rights, copyrights, trade secrets, or rights of privacy or publicity;
• Is obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, harassing, abusive, hateful, or otherwise harmful to others;
• Deliberately misleads others as to your identity, impersonates another person or organization, or falsely identifies the source of any information;
• Uploads or distributes malicious code, malware, or harmful content;
• Interferes with or disrupts the integrity, security, or performance of the Services;
• Attempts to reverse engineer, copy, modify, or derive the underlying technology of the Services;
• Uses the Services to build a competing product or service;
• Resells, sublicenses, or provides the Services to third parties without authorization; or
• Uses the Services for any purpose other than their intended purpose.

LaunchBrightly may suspend or restrict access to the Services if use violates these Terms or poses a security, legal, or operational risk.

Demo and Test Environments

The Services capture screenshots of web applications by replicating the actions of a regular user account within your application.

The Services operate externally and interact with your application in the same manner as an authorized user logging into the account you provide. LaunchBrightly does not access your internal systems directly.

Demo or sandbox accounts typically contain test or sample data and are often used by customer support, sales, or product teams for training and documentation purposes. Unless otherwise agreed, you should provide access only to demo, sandbox, staging, or other non-production environments suitable for screenshot capture workflows.

You are responsible for determining what environments, credentials, and data are appropriate to use with the Services.

Third‑Party Services

The Services may integrate with or interact with third-party platforms, applications, or services (“Third-Party Services”), including documentation systems, help centers, or cloud storage providers.

You may choose to connect the Services with Third-Party Services in order to import, export, or synchronize Customer Content. To enable these integrations, you may be required to provide credentials or authorize LaunchBrightly to access your account with the applicable Third-Party Service. By enabling an integration, you authorize LaunchBrightly to access and interact with the relevant Third-Party Service on your behalf as reasonably necessary to operate the integration.

Your use of any Third-Party Service is subject to the terms and policies of the applicable provider. You are responsible for maintaining appropriate accounts with such providers and complying with their terms.

LaunchBrightly does not control and is not responsible for Third-Party Services, including their availability, security, functionality, or how they process data once it is transmitted to them. LaunchBrightly does not guarantee that integrations with any Third-Party Service will be available at all times and may modify or discontinue integrations as necessary.

Because the Services interact with external applications, websites, and third-party platforms that LaunchBrightly does not control, changes to those systems — including updates to user interfaces, authentication methods, APIs, or access permissions — may affect the functionality of certain features of the Services. LaunchBrightly is not responsible for changes made by third-party platforms or customer applications that impact integrations, automation workflows, or screenshot capture processes.

For clarity, these Terms govern your use of the LaunchBrightly Services even when accessed through or connected to a Third-Party Service.

Implementation and Onboarding Services

LaunchBrightly may provide onboarding or setup assistance to help configure the Services. Any such assistance is provided as part of the Services and does not transfer responsibility for managing Customer Content, documentation, or systems. Customer remains responsible for reviewing and managing outputs generated through the Services.

Fees and Payment

Certain features of the Services require payment of subscription fees as described at the time of purchase or in an applicable order or plan.

Unless otherwise stated:

• Subscription fees are billed in advance for the applicable billing period;
• Fees are non-refundable except as required by law; and
• Invoices are due within thirty (30) days of the invoice date.

You are responsible for any applicable taxes associated with your use of the Services, excluding taxes based on LaunchBrightly’s net income.

Term and Cancellation

Your subscription begins on the date you purchase the Services and continues for the subscription period selected at checkout or specified in an applicable order.

Subscriptions automatically renew for successive periods equal to the original subscription term unless you cancel renewal before the end of the then-current billing period.

You may cancel renewal at any time through your account settings or by contacting LaunchBrightly. If you cancel, your access to the Services will continue through the end of the current paid subscription period.

LaunchBrightly may suspend or terminate your access to the Services if you materially violate these Terms and fail to remedy the violation within a reasonable period after notice.

Upon expiration or termination of your subscription, your right to access the Services will end.

Confidentiality

Each party agrees to protect non‑public information received from the other party ("Confidential Information") using reasonable care and to use such information only for purposes related to the Services.

Confidential Information does not include information that:

• Becomes publicly available;
• Was already known without restriction;
• Is received lawfully from another source; or
• Is independently developed without use of confidential information.

Security and Privacy

LaunchBrightly maintains reasonable administrative, technical, and organizational safeguards designed to protect the security of Customer Content.

Our collection and use of personal data is described in our Privacy Policy, and additional information about our security practices is available in our Security Overview.

By using the Services, you acknowledge and agree that your use of the Services is subject to these policies.

Intellectual Property

You retain ownership of all Customer Content submitted to or created within your LaunchBrightly account. Any Customer Content that is yours remains yours. These Terms do not grant LaunchBrightly any ownership rights in your Customer Content, except for the limited rights necessary for us to provide and operate the Services.

LaunchBrightly may collect usage, operational, and performance data related to your use of the Services ("Usage Data"). As between the parties, such data relating specifically to your use of the Services remains yours. By using the Services, you agree that LaunchBrightly may use this data to operate, maintain, and improve the Services. You also agree that LaunchBrightly may aggregate and anonymize such data so that it no longer identifies you, and may use the anonymized data for analytics, benchmarking, product improvement, and other legitimate business purposes.

All software, technology, workflows, automation systems, templates, designs, and other proprietary technology used by LaunchBrightly to provide the Services, and all intellectual property rights in and to the foregoing, are the exclusive property of LaunchBrightly or its licensors.

The LaunchBrightly platform, including its software, visual interface, design elements, and underlying technology, is protected by intellectual property laws. LaunchBrightly and the LaunchBrightly name and logos are trademarks of LaunchBrightly and may not be used without our prior written permission.

Except for the limited rights expressly granted in these Terms, you do not acquire any ownership rights in the Services or LaunchBrightly intellectual property by using the Services.

Warranties

Each party represents that it has the authority to enter into these Terms.

LaunchBrightly will use commercially reasonable efforts to operate the Services in accordance with the documentation and to maintain the Services in a manner consistent with generally accepted industry practices for similar services.

Because the Services interact with external applications and third‑party platforms, certain features may be affected by changes made to those systems that are outside LaunchBrightly’s control.

Except as expressly stated in these Terms, the Services are provided "as is" and "as available." To the fullest extent permitted by law, LaunchBrightly disclaims all other warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement.

Limitation of Liability

To the maximum extent permitted by law, LaunchBrightly will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data arising out of or related to the use of the Services, even if LaunchBrightly has been advised of the possibility of such damages.

Because the Services interact with external systems and third‑party platforms outside LaunchBrightly’s control, LaunchBrightly is not responsible for issues caused by changes to those systems, including changes that affect integrations, automation workflows, or screenshot capture functionality.

To the maximum extent permitted by law, LaunchBrightly’s total cumulative liability arising out of or relating to the Services or these Terms will not exceed the total amount paid by you to LaunchBrightly for the Services during the twelve (12) months preceding the event giving rise to the claim.

These limitations apply regardless of the legal theory under which the claim arises and even if a remedy fails of its essential purpose.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Any disputes arising under these Terms will be resolved in the state or federal courts located in Delaware.

Modifications to the Terms

LaunchBrightly may update these Terms from time to time to reflect changes to the Services, legal requirements, or our business practices.

When we make material changes, we will provide reasonable notice, such as by updating the "Effective Date" above or notifying account holders through the Services or by email.

The updated Terms will take effect when posted unless otherwise stated. If you continue to use the Services after the updated Terms become effective, you agree to the revised Terms.

If you do not agree to the updated Terms, you may stop using the Services and cancel your subscription before the next renewal.

Publicity

LaunchBrightly may identify you as a customer of LaunchBrightly and may use your company name and logo on LaunchBrightly’s website, marketing materials, and customer lists.

LaunchBrightly will not imply endorsement of the Services without your permission.

Any case studies, testimonials, quotes, or other promotional materials referencing your organization will be subject to your prior approval.

You may request removal of your name or logo from LaunchBrightly marketing materials at any time by contacting us.

General

These Terms constitute the entire agreement between you and LaunchBrightly regarding the Services and supersede any prior agreements or understandings relating to the same subject matter.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

A party’s failure to enforce any provision of these Terms will not be considered a waiver of that provision or of the right to enforce it later.

You may not assign or transfer these Terms without LaunchBrightly’s prior written consent, except in connection with a merger, acquisition, or sale of substantially all of your business. LaunchBrightly may assign these Terms as part of a merger, acquisition, corporate reorganization, or sale of its business.

The Services may be operated and supported by LaunchBrightly employees, affiliates, and subcontractors.

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and LaunchBrightly.

Contact

If you have questions about these Terms, please email us at legal@launchbrightly.com.

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