By Josh Peacock In Events | March 2026
Support Driven: Los Angeles Summit 2026
The speaker lineup for the Support Driven Los Angeles Summit has been released — and this one is built for leaders shaping the future of support.
Taking place in Los Angeles, this in-person Leadership Summit is a dedicated gathering for Heads of Support and senior leaders across Customer Support and Customer Experience. With a strong focus on the evolving needs of modern support professionals, the event centers around leadership-led sessions, deep-dive conversations, and practical takeaways you can bring back to your team immediately.
This is not a tactical how-to conference. This isn’t a tactical how-to conference. It’s a room full of decision-makers talking strategy, AI, revenue, team design and the role support plays in driving business impact.
A Leadership-Focused Gathering
The Summit brings together professionals from a wide range of companies across the support and CX space — from growing teams to established organizations. That mix of perspectives creates space for thoughtful discussion, shared challenges and honest conversations from the trenches.
Attendees aren’t just coming to listen. They’re coming to exchange ideas with peers navigating similar challenges — scaling automation, protecting human connection, building careers and proving customer support’s impact at the executive level.
The 2026 Speaker Lineup
The team at Support Driven have carefully curated the following list of support leaders to share their experiences from the real-world, including:
How Support Insights Can Power Revenue and Retention
Present by: Michelle Dizon, Alyssa Medin
The Mindset Shift That Transforms Teams
Presented by: Ben Meredith
Designing Support Strategy Before the Data Exists
Presented by: Lala Mamedov
How Great Careers Are Intentionally Built
Presented by: Alex Davison
The Cost of Being Too Nice
Presented by: Ryan Klausner
The Ladder From Churned Detractors To Champions
Presented by: Clay Telfer
PAUSE and Transform Every Customer Conversation
Presented by: Mike Corry
Support is a Growth Engine
Presented by: Kenji Hayward
Managing 10,000 Tickets a Month With Empathy and Engineering
Presented by: Ugo Balducci
Turning Ecommerce Customer Questions into Loyalty & Growth
Presented by: Todd Benton
The Human Protocol: AI Frameworks That Build Trust and Teams
Presented by: Mykel Salomon
How Brands Win or Lose in an Automated World
Presented by: Marlene Summers
When AI Empties the Queue and Raises the Stakes
Presented by: Lihi Shadmi
The Los Angeles Summit is shaping up to be an engaging event for leaders who want to move beyond reactive support and build organizations that influence revenue and growth.
And we can’t wait! If you’re attending feel free to reach out to Josh ahead of time, or come say hello at the event.
See you in Los Angeles.