Metrics

A sorted list of all Metrics articles on our blog with the most recent on top

Rotten Data: The impact of outdated content and screenshots on your Support Metrics

6 Metrics to show how Customer Support is NOT a Cost Center

See how many images are in YOUR help center!

Use CES to show that Customer Support is NOT a Cost Center

Use Increased Upsell/Cross-Sell to show that Customer Support is NOT a Cost Center

Use Churn Rate to show that Customer Support is NOT a Cost Center

Use Time to Value (TTV) to show that Customer Support is NOT a Cost Center

Use NPS to show that Customer Support is NOT a Cost Center

Use CSAT to show that Customer Support is NOT a Cost Center

5 ways to boost your Customer Effort Score (CES)

A guide for understanding your Customer Effort Score (CES)

How to get more from your Customer Effort Score (CES)

How to measure your Customer Effort Score (CES) and ask the right survey questions

The 16 most important Help Center metrics

CSAT vs NPS vs CES: Which customer satisfaction metric is best for you?