By Josh Peacock In Events, Support Driven | March 2025
The speaker list for the SD Leadership Summit has been released!
The Support Driven Leadership Summit is set to take place from March 18-20, 2025, at the Capital Factory's Voltron Room in Austin, Texas.
Support Driven’s first Leadership Summit for the year is set to kick off on March 18th and will be focused on championing the importance of Customer Support and Customer Experience. This in-person conference is designed specifically for Heads of Support and senior leaders across the Customer Support and Customer Experience industry, and offers a platform to gain insights from fellow industry experts on the customer-centric strategies that shape your organization's success.
Beyond the well curated list of speakers, the summit also offers ample opportunities for networking. Attendees can connect with peers, share experiences, and build relationships that extend beyond the conference.
The awesome list of speakers at the Austin summit include:
Leading Support Teams Through Change
Presented by: Hayden Mills, Director of Customer Experience at Alloy
Separating AI Hype from Reality in a Budget-Conscious World
Presented by: Arturo Suarez Martin, Senior Director of Customer Success & GM at PagerDuty
Practices to Empower CX to Deliver Real Business Results
Presented by: Thaysa Starling, Founder of DEX
High Performance Strategies for Support Teams
Presented by: Alisha Joseph, Founder of Savvy Service Pro
Measuring What Matters to Create Experiences That Last
Presented by: Nate Brown, Head of CX Advisory at Metric Sherpa
Making Metrics Matter and Showing Impact To Your Organization
Presented by: James Baldwin, Director of Customer Experience at Rewind
5 Tactics to Drive Business Value by Connecting Support and Product
Presented by: Robert Armstrong, Director of Product Support and Customer Experience at Aya Healthcare
Designing Support Processes That Balance Efficiency and Empathy
Presented by: Joseph Huisman, Head of Customer Support at XYZ Corp
Mastering the Art of Delivering Hard Truths to Senior Executives
Presented by: Andrew Rios, Head of Customer Experience, Cityside Fiber & Founder of RIOS MGMT
Transforming Support into a Proactive Value Driver
Presented by: Mykel Salomon, Global Support Director, XAPT
Advancing Your Career Beyond Customer Support Leadership
Presented by: Philippe Mesritz, Chief Customer Officer, Fractal Exec
How to Build Your CX Empire Using Nothing But Tables and Chairs
Presented by: Sam Chandler, Director of Customer Success, Kustomer
Tickets are still available so don’t miss the chance to gain insights from this stellar group of CX experts!