ElevateCX NYC is around the corner — and LaunchBrightly will be there!

ElevateCX NYC is built around learnings from real-word practitioners that you can adopt quickly and apply immediately. Think practical frameworks and templates, small-group breakout sessions and space to meet and compare notes with fellow peers. No fluff — just a setting designed for practical takeaways. The topics for the day will range across support operations, AI-human interplay, leadership under pressure, and aligning your CX work with business outcomes.

And we are thrilled to announce that our CEO and Founder, Dennis Mortensen, will be one of the speakers!

CX Audits: Why Humans Shouldn’t Be Diff Tools
How machine-run, full-collateral audits free Support and CX teams to focus on meaningful work.

Customer support and CX often find themselves stuck eyeballing screenshots side-by-side or chasing down minor copy tweaks to try to identify where UI changes and updates have been made. In this session, Dennis will share how machine-led screenshot audits across your help documentation can surface precisely what has changed across your product, without you having to play detective, and provide you with a repeatable process for making updates to your help collateral.

Expect a mix of strategy and tactical insight. Dennis will walk through several real-world use cases, show you how visual screenshot diffs can be used to automatically highlight changes, and how maintaining a screenshot and audit history can enhance the governance process around your help center. A can’t miss talk for any Knowledge Manager!

But that is one of the great talks scheduled for the day. Take a sneak peek at the stellar list of confirmed speakers for the event:

Erica Clayton
VP of Hot Takes and cat connoisseur, you’ve seen her in bands.

Fran Brzyski
Founder of Hark, personally revolutionizing the customer journey, tallest guy in the room.

Sarah Hatter
Community Enthusiast and the reason you’re here

Angel Funes
Filmmaker, risk taker, deal maker, and founder of Mentors.CX

Matt Dale
Vintage car enthusiast and Legendary CX Coach

Mercer Smith
You know her from the internet.

Sam Chandler
Director, Commercial Success

Nancy Gurd
Team Culture Cheerleader & Director of Customer Experience

Craig Stoss
Canadian genius, goes by CraigGPT. The only person you should trust for any information about AI.

Amiee Twigg
Customer Experience Lead and people riser-upper. Some say she’s the best manager she’s ever had.

Cati Brunell-Brutman
Head of CX

Kara (McDermott) Randle
CX Manager

Jennifer Villalba
Director of Customer Experience

Leanna Nazzisi
Senior Director of Customer Experience

If you're planning to attend feel free stop by and say hello or drop Dennis a DM 🙂

See you in NYC!