SD Expo recap. +Automatic alerts for product changes with Screenshot Audits

Our newsletter from September 10th, 2025. Feel free to sign up to get this directly in your inbox

Hard to believe Support Driven was just a few weeks ago!

The Support Driven Expo for 2025 is already in our rear-view mirror — but we are still fueled by two days packed with conversations, learnings, and plenty of laughs along the way! The camaraderie and generosity of everyone who shared their stories is once again a reminder of why the Support Driven community is so unique. So thank you ❤️

And of course, we’re especially grateful to the stellar roster of speakers who so thoughtfully shared perspectives and offered practical insights on the challenges shaping the CX industry today. You can find a few highlights and takeaways from some of the talks we were lucky enough to attend in our recap blog.

Use screenshot audits as your product change alert system

A constant theme we heard in the many conversations we had with folks who stopped by out in Vegas was the challenge in keeping your help docs aligned with ongoing changes as your product continues to move forward. It can be an endless loop of updating articles and manually creating hundreds of screenshots — but often the challenge starts with simply knowing when something has changed.

Relying on other teams for updates — or trying to manage it through Slack channels — sounds good in theory, but these efforts all too often fall short despite everyone’s best intentions. It’s frustrating! That’s one of the ways your automated screenshot audits come in handy: an in-built product change alert system that automatically notifies you whenever changes are detected.

You can schedule recurring screenshot audits to run on a cadence that works best for you — e.g. weekly, bi-weekly or monthly (heck even every hour if you choose!). Each screenshot audit automatically reprocesses all of your automation recipes to generate up-to-the minute screenshots that reflect your latest product updates, scans every image in every article in your help center, and runs a visual diff to identify if any changes have occurred. An automated verification system for product updates!

What’s more — you can accept the changes to your screenshots and sync those fresh, new screenshots directly to your help center to ensure the images in your help center are always up-to-date. Screenshot audits let you automatically generate fresh visuals on an ongoing basis while staying in full control of what has changed and what gets published to your help center.

We’d love to do a POC—at no cost—where our Implementation Specialists set up a dozen or so automation recipes and run a handful of audits so you can see how we auto-detect changes for you.