Our hearts are full after spending the week engaging in thoughtful conversation and sharing plenty of laughs with our friends and peers at ElevateCX Atlanta.
The ElevateCX event continues to inspire and bring together an amazing group of customer support and customer experiences professionals. It is an opportunity to learn from a carefully curated list of speakers, explore some of the biggest challenges facing the industry, and network with your peers in the support community.
Once again, thanks to the generosity of the amazing Sarah Hatter we had the chance to get on stage and give a demo of all the great progress we had made in the 160 days since we gave the ElevateCX community a first glimpse at LaunchBrightly back in April.
Among the many updates we shipped, it was great to highlight just of few of the features we are super excited about:
We were so fortunate to learn from an amazing group of speakers, including:
- Mark Riskowitz (VP of Operations @ Caraway)
- Jess Cervellon (Head of CX @ Feastables)
- Ben McCormack (Director of Member Services)
- Andrew Rios (CX Coach @ RIOS MGMT)
- Donna Drehmann (Head of CX @ Eargo)
- Zoe Kahn (Manager of CX & Retention @ Chomps)
- Nick Cannariato (Co-founder @ Yetto)
- Erin Narvaez (Senior Manager of Customer Support @ frame.io)
- Nicole Renzetti (Support Operations Manager @ Interfolio)
- Clay Telfer (Director of Customer Success @ Craft & Bauer Real East Co)
- Hannah Cole (Senior Customers Care Specialist @ Lose It!)
- Mercer Smith (VP of Community & Insights @ Partner Hero)
- Suneet Bhatt (Teacher & Storyteller)
And a big thank you to Stephanie Lundberg for being so kind as to take notes from all of the talks to share with the group!