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Best Practices
A sorted list of all Best Practices articles on our blog with the most recent on top
Should you use borders around screenshots in your help docs?
6 Metrics to show how Customer Support is NOT a Cost Center
Use CES to show that Customer Support is NOT a Cost Center
Use Increased Upsell/Cross-Sell to show that Customer Support is NOT a Cost Center
Use Churn Rate to show that Customer Support is NOT a Cost Center
Use Time to Value (TTV) to show that Customer Support is NOT a Cost Center
Use NPS to show that Customer Support is NOT a Cost Center
Use CSAT to show that Customer Support is NOT a Cost Center
5 ways to boost your Customer Effort Score (CES)
How to get more from your Customer Effort Score (CES)
How to measure your Customer Effort Score (CES) and ask the right survey questions
The 16 most important Help Center metrics
The ultimate guide to designing a great help center
Why self-service support is good for both you and your customers