Best Practices

A sorted list of all Best Practices articles on our blog with the most recent on top

5 ways to boost your Customer Effort Score (CES)

How to get more from your Customer Effort Score (CES)

How to measure your Customer Effort Score (CES) and ask the right survey questions

The 16 most important Help Center metrics

The ultimate guide to designing a great help center

Why self-service support is good for both you and your customers