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Talking about Screenshots with Customer Support Teams
The 16 Most Important Help Center Metrics
With your Help Center being such a core component of your overall customer experience, it is important you put in place a robust set of metrics to track the performance of your Help Center and to help identify the areas where you can provide your customers with improved self-service support.
5 Ways To Boost Your Customer Effort Score
Studies have found that your Customer Effort Score, and providing your customer with an effortless experience, is a strong predictor of future purchasing behavior and leads to greater customer loyalty.
Why self-service support is good for both you and your customers
Providing your customers with high-quality self-service support tools and resources is a crucial part of your overall customer experience. And the reason for this is simple: it’s what they want.
How to get more from your Customer Effort Score
Measuring your CES is only one part of the story. It is important that you collect your customer feedback in a way that allows you to uncover meaningful insight and use that insight to drive overall improvement in your customer experience.