/ blog 😊

Talking about Screenshots with Customer Support Teams
January 2024

How to Take Screenshots of Pages Behind a Login

This is achieved using our customizable secure 'Login Profile' feature, which enables Technical Writers and Knowledge Managers to set up the screenshot platform without the necessity of engineering involvement.

February 2024

Use Churn Rate to show that Customer Support is NOT a Cost Center

Effective customer support plays a key role in retaining customers and reducing churn rates, emphasizing its direct importance in business growth.

February 2024

Use TTV to show that Customer Support is NOT a Cost Center

By decreasing Time to Value (TTV), customer support accelerates customer onboarding and product value realization, leading to higher conversions and revenue.

February 2024

Use CSAT to show that Customer Support is NOT a Cost Center

High Customer Satisfaction (CSAT) scores are directly linked to increased customer loyalty and revenue opportunities, showcasing customer support as a strong positive variable in business success.

Most recent articles

Every NEW LaunchBrightly Article and Essay will be posted here.
*see them grouped by tags