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Talking about Screenshots with Customer Support Teams
April 2023

The 16 Most Important Help Center Metrics

With your Help Center being such a core component of your overall customer experience, it is important you put in place a robust set of metrics to track the performance of your Help Center and to help identify the areas where you can provide your customers with improved self-service support.

April 2023

5 Ways To Boost Your Customer Effort Score

Studies have found that your Customer Effort Score, and providing your customer with an effortless experience, is a strong predictor of future purchasing behavior and leads to greater customer loyalty.

April 2023

Why self-service support is good for both you and your customers

Providing your customers with high-quality self-service support tools and resources is a crucial part of your overall customer experience. And the reason for this is simple: it’s what they want.

April 2023

How to get more from your Customer Effort Score

Measuring your CES is only one part of the story. It is important that you collect your customer feedback in a way that allows you to uncover meaningful insight and use that insight to drive overall improvement in your customer experience.

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